Hampshire based retailer Abbey Park Cars wins top accolade at the 14th annual Auto Trader Retailer Awards

ABBEY PARK RECEIVES NATIONAL RECOGNITION FOR EXCELLENCE

Monday 26th July 2021 - Abbey Park Cars has been awarded the Retailer of the Year award at the national Auto Trader Retailer Awards 2021.

Based in Hampshire, Abbey Park Cars has beaten competition from over 13,000 UK automotive retailers to receive the Retailer of the Year award at the 14th annual Auto Trader Retailer Awards.

The Retailer of the Year award is the highest accolade a retailer can win at the Auto Trader Retailer Awards. It is awarded to those who demonstrate the very best practices in retail and consistently deliver top-quality customer experience across the whole car buying journey, from their online adverts to customer communication.

Now in its 14th year, the Auto Trader Retailer Awards celebrate the very best in automotive retailing; those brands that are pushing the standard of all aspects of the industry, including digital excellence, and a commitment to exceptional customer service. In total, 18 award winners were announced across seven categories during the awards ceremony. It was hosted by Auto Trader COO, Catherine Faiers, and sales directors Rebecca Clark and Darren Moon.

The winners of this year's Auto Trader Retailer Awards were determined by a combination of in depth analysis of millions of data points, independent judging by a panel of experts (from Google and Rightmove, as well as global media agency The Specialist Works, and automotive recruitment specialists Ennis & Co), customer feedback and from the UK's largest mystery shopping programme among auto retailers.

Speaking on their win, Ben Holdaway said: This is a Huge achievement for us a Business and something that we are all incredibly proud of, especially coming off the back of what has been a particularly challenging 18 month trading environment in our industry. There is no doubt that our "Customer First" ethos and high standards over the years has really bolstered our reputation as a leading and trusted car retailer, this has become paramount in the new virtual online purchasing world we find ourselves in. Being a small bespoke 24/7 Retailer has enabled us to be instantly flexible with customers needs - it really is a win win all round!

Commenting on this year's winner, Auto Trader's Group Sales Director, Rebecca Clark, said: "The automotive industry is by nature, incredibly resilient, but we've been amazed at just how successful some retailers have been at adapting to the unprecedented challenges of COVID-19. We've seen examples of businesses who have truly gone the extra mile to respond to changing consumer behaviour and expectations, not just making the car buying process easier and more efficient, but safer too. We've also been hugely inspired by leadership teams that have taken equally bold steps to protect their colleagues and to instil rewarding and collaborative working cultures.

"In this climate we think it's more important than ever to step back and to recognise true retailing excellence. And based on the most comprehensive judging process, there is no doubt that this year's winners are incredibly deserving, not least Abbey Park cars, which truly represents the very best of our industry."

For a full list of winners, please visit the Auto Trader Retailer Awards website: www.autotrader.co.uk/retailer-awards

Customer Reviews

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Excellent Perhaps the stars were aligned and we were just lucky to call soon after the car was advertised but from there on, Ben looked after us excep... Read More

Anonymous

Professional,excellent communication, accommodating, knowledgeable The customer service is excellent. This is what makes you want to come back again a... Read More

Yulia Chechelnitskaya

Superb car and excellent costumer service!

I definitely recommend this place!

Monika Z

Brilliant, friendly, clear & honest service. Ben was a pleasure to deal with and a huge, patient help. I drove away in a beautiful jeep renegade after... Read More

Emma J

I don’t normally do online reviews, but decided to make an exception for Ben at Abbey Park Cars. No pressure, straight dealing and easy to deal with... Read More

Mark R

Best Car Dealership I have ever dealt with. I had to buy a car during the current lockdown restrictions and I was a little concerned about it to be ho... Read More

Fiona C

Great service Great service. Offered a private appointment at short notice. Well looked after during the transaction.... Read More

C

A first class purchase from a first class dealership! I was on the lookout for a new mini JCW and happened to see one they had just listed on auto tra... Read More

Martin B

Jaguar XF My experience purchasing a car from Abbey Park Cars was excellent. I worked with The team through the entire purchase. The team was fast to... Read More

Sam H

Received a first class service, before, during and after sales -FAULTLESS! Your wealth of knowledge, the support you gave and your ability to deliver... Read More

Yvonne

Ben is great! I have bought and sold my car to him, very friendly and great service, 5***** Thank you Ben and team!!... Read More

Hennie Swayne

Thank you so much Nick for your help. I am so happy with my new car. FANTASTIC customer service, great selection of cars. I would definitely buy anoth... Read More

Justyna Starzyk

just bought a Vauxhall mokka excellent service,, excellent price, excellent car. would highly recommend Ben and his team.... Read More

Julia Davies

Had a very enjoyable visit with Abbey Park Cars today! We had been in email contact with Ben the last few days regarding a car and we decided to take... Read More

Christopher Ryan

We’ve just bought our Volvo V70 from Ben and Abbey Park Cars and couldn’t be happier! Great service from start to finish with no hard sell, but pa... Read More

Jennifer Helen

I have recently had the pleasure of buying a BMW with Ben in the middle of the pandemic! His professional, non aggressive way of dealing with me at th... Read More

Gemma O'Reilly

Excellent service. Abbey Park Cars had THE ONLY car I wanted. Being over 500 miles away seeing it in person wasn't possible. However the guys sent me... Read More

Mary Freer

These guys are great, couldn't recommend them more! Top customer service from beginning to end. Brilliant. Thank you Ben... Read More

Poetic J

Had a very enjoyable visit with Abbey Park Cars today! We had been in email contact with Ben the last few days regarding a car and we decided to take... Read More

Chris Ryan

Unbelievable service from start to finish. Being based in NI and with pandemic in place it wasn’t just as easy to jump on the next flight to view a... Read More

Aoife

All good really, I never give five stars, but for a used car buy it was very easy and well managed... Read More

Phillip D

Abbey cars was a brilliant buying experience, the person that's helped me out with choosing the car, was up front about dents in the car, dents I woul... Read More